Job Description

Who We Are

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

YWork for us?

At YWCA Hamilton, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Inclusivity, Equity, Community, Self-determination, and Accountability. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

• On-the-job training and professional development opportunities
• Staff fitness, childcare and recreation discounts
• Opportunities to get involved in our community
• A competitive total rewards package

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team!

Position Description

Facilitates and directly supervises visits and exchanges between visiting parties and children both in person and virtually. Records factual observation notes while maintaining a safe, neutral and child-friendly environment.

• Responsible for the facilitation and documentation of all visits and exchanges in a safe, neutral, child friendly environment for all regularly scheduled visits/exchanges or virtual access in both the Family Access and Access Alternatives Program;
• Manages critical incidents related to their family file and intervenes as necessary;
• Adheres to the Standards and Best Practices set out by the Ministry of the Attorney General and YWCA Hamilton’s policies and procedures;
• Adheres to Access Alternatives policies and procedures;
• Point of contact for staff regarding client issues, support and feedback;
• Debrief with co-facilitators around any concerns;
• Completes Critical Incident Forms as required;
• Assists parents at check in, provides receipts, and manages cash flow for the designated file (e.g. visit fees, late fees, etc.);
• Supervises child participants at all times and monitors the safety of all visitations and activities and responds immediately to rectify any safety concerns, escalating to Supervisor, Supervised Access Services as required;
• Conducts child/parent orientations both in person and virtually as required;
• Analysis of broad problems generally of an operating or specialized nature requiring the development of solutions;
• Maintains a clean and tidy work and visitation environment;
• Maintains high level of confidentiality when working with sensitive and personal client, and employee information;
• Creates a written record of factual observations made during the visit and/or exchange;
• Nurtures and forms meaningful internal and external working relationships and partnerships;
• Supports YWCA Hamilton mission, vision and values;
• Works at Family Access Center and Access Alternative Programming as required;
• Performs other duties as required.

WORKING CONDITIONS:         

• Works up to 14 hours per week;
• Often works in emotionally charged and hostile situations requiring resolution;
• May be scheduled to work remotely to conduct virtual access;
• Work schedule includes evenings and weekends.