Our Vision

In a client centered environment, our staff is committed to helping each client discover their potential and reach their goals.

We set high standards and are driven to help our clients succeed. Through assistance, knowledge and support, every person will have the opportunity to realize their potential in the job market.

We are committed to a cooperative approach with our community partners in ensuring that everyone receives the services that are best suited to their needs.
Our Commitment to You
We aim to provide high quality services in a welcoming environment that promotes integrity and respect.

You can expect:

• services that are non-judgmental and sensitive to individual needs
• to be treated courteously, in a prompt and responsive manner
• qualified staff committed to exceeding service standards

We Value Your Opinion

• We are available to listen to your comments. Please share your concerns or compliments with us. complete a confidential comment card and drop it in our suggestion box at either of our offices
• call our Client Services Manager 905.522.4902 Ext. 38
• send us an email by clicking below
• if you are not satisfied, please express your comment in writing to the Executive Director – 67 Victoria Avenue S. Hamilton, ON L8N 2S8

Service quality is of utmost importance to us. We value your comments and thank you for taking the time to contact us. If you would like a response, please indicate this in your letter or comment card (please include how we should reach you) and we will respond within 7 business days.

Please call 905.522.4902 or send us an email.

EMPLOYMENT HAMILTON (EH) is committed to the protection of your privacy. Our information handling practices have been established to respect and enforce our clients’ right to privacy.
All Information related to an identified individual, business or organization must be treated as confidential. This information may be written, verbal, electronic, or other form.
All information concerning clients and the operations of EH and activities shall be held in strict confidence and shall not be discussed with anyone other than those appropriately concerned.

1. 1. What Information is collected and how is it used?

      Information which is essential for participating in our programs/services typically includes: Personal information, non-personal information and information that does not identify the individual. Personal and non-personal information is usually collected at the point of intake to assess client and employer needs and eligibility. Where the client provides information regarding source of income, this information may be used to assist the client with achieving their goals.

   2. Personal Information.

      With consent Employment Hamilton may collect Personal Information through our Resource Centre, our Employment Counsellors, over the telephone, via email or the internet.

      Employment Hamilton will only use personal information for the purpose it is collected. Should for any reason personal information be required to fulfill a different purpose, EH will obtain consent before proceeding. The choice to provide EH with personal information is always up to the client.

      Employment Hamilton will make a reasonable effort to make sure customers (clients) understand how their personal information will be used. EH will obtain consent from its clients before or when it collects or uses the personal information. A client’s consent can be expressed or implied. A client can withdraw consent at any time, with certain exceptions. Employment Hamilton however, may collect, use or disclose personal information without the client’s knowledge or consent in exceptional circumstances where such collection, use or disclosure is permitted, or as required by law.

   3. When Authorized by the Client:

      When a client provides personal information to us, we may communicate and disclose it to third parties for the purpose of fulfilling our mandate or services to them. Clients are advised of incidents where information may be forwarded to a third party. Consent will be requested to do so (verbal or written).

      As part of our employment services to employers, Employment Hamilton provides resumes to employers for their consideration. By submitting a resume to us or asking us to prepare a resume, individuals consent to having their information disclosed to employers and employment opportunities.

      While Employment Hamilton takes all reasonable precautions to ensure the information provided to us in not used by third parties for purposes other than those described in the Privacy Policy, Employment Hamilton is not responsible for any improper use of personal information that is beyond our reasonable control.

   4. Web-site Links

      The Employment Hamilton website, www.employmenthamilton.com, links to other related sites which may be of interest to our clients and website visitors. Although we attempt to link with sites that share our commitment and respect for privacy, please understand that we are not accountable for the privacy practises of other websites.

   5. How We Protect Personal Information

      Employment Hamilton is committed to ensuring all personal information is protected against unauthorized access, disclosure or misuse. All security measures are appropriate to the sensitivity level of personal information. Our security practices are reviewed on a regular basis to ensure that confidentiality and privacy of personal information is not compromised.

      Personal information is kept while an individual is a client of Employment Hamilton and then is stored for a period of time thereafter, as stipulated by our funding agreements. Once the required amount of time has been fulfilled, the information is safely destroyed in a secure manner.

   6. Accessing and Amending Personal Information

      Due to eligibility requirements for the programs and services offered by EH, it is important to have up-to-date and complete client records. As a client of Employment Hamilton, individuals have the right to access, confirm and amend their personal information.

      If for any reason a client wishes to access their information, a written request may be submitted to our Privacy Officer. Requests for access will be addressed as quickly as possible, but no later than 30 days.
      Employment Hamilton is accountable for the management and confidentiality of the information collected. Should you have questions or concerns regarding this policy, please feel free to contact our Privacy Officer in writing as we cannot guarantee the security of an email message.

      Privacy Officer

      EMPLOYMENT HAMILTON

      67 Victoria Avenue South, Hamilton, ON L8N 2S8

Employment Hamilton reserves the right to add, modify or remove portions of this policy. The revision date is located on the bottom right corner, so you may confirm that you are familiar with the terms of the most recent update.

Privacy Policy – PDF Version

Providing Goods and Services to People with Disabilities

Our Commitment

Employment Hamilton strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

Providing Goods and Services to People with Disabilities

Employment Hamilton is committed to excellence in serving all customers including people with disabilities and we will carry out our functions and responsibilities in the following areas:

1. Communication

   • We will communicate with people with disabilities in ways that take into account their disability.
   • We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.
   • We are committed to providing our documents in accessible formats. Please contact us.

2. Telephone Communications

   • We are committed to providing fully accessible telephone service to our customers. We will train staff to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly.
   • We will offer to communicate with customers by e-mail and relay services if telephone communication is not suitable to their communication needs or is not available.

3. Assistive Devices

   • We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

4. Use of Service Animals and Support Persons

   • We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure that all staff, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.
   • We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter Employment Hamilton’s premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

5. Notice of Temporary Disruption

   • Employment Hamilton will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
   • For current clients, this notice will be by direct contact. For the general public, this notice will be posted on our web-site.

6. Training for Staff

   • • Employment Hamilton will provide training to all employees, volunteers and others who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures
       This training will be provided within 30 days after new staff commence their duties.

    

   Training Will Include The Following:

   • • The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
     • How to interact and communicate with people with various types of disabilities
     • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
     • How to use the access devices available on provider’s premises or
       What to do if a person with a disability is having difficulty in accessing Employment Hamilton
       Employment Hamilton’s policies, practices and procedures relating to the customer service standard.
     • Applicable staff will be trained on policies, practices and procedures that affect the way goods and services are provided to people with disabilities. Staff will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.

7. Feedback Process

   • The ultimate goal of Employment Hamilton is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.
   • Feedback regarding the way Employment Hamilton provides goods and services to people with disabilities can be made by the suggestion box available in both reception areas, Resource feedback forms, client feedback forms as well as verbally to any staff and by email to info@EmploymentHamilton.com or by phone 905-522-4902. All feedback will be directed to the Executive Director. Customers with a concern or suggestion can expect to hear back in 10 working days.
   • Complaints will be addressed according to complaint categories already established in our company’s complaint management procedures.

8. Modifications to This or Other Policies

   • We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities.
   • Any policy of Employment Hamilton that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

9. Questions About This Policy

   • This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation should be provided by, or referred to, the Executive Director of Employment Hamilton.