Job Description

Community and Donor Engagement Administrator– Full Time

Hamilton, Ontario

Salary: $48,200 – $55,200

Position:   As an integral part of the Community and Donor Engagement (CDE) team, as the Administrator, you will process and maintain donor information in the Indwell Constituency Relationship Management (CRM) system, issue charitable receipts in conformity with CRA guidelines, correspond with Indwell donors and other supporters, and provide administrative support to the CDE Director and team.  Being a self-starter with excellent interpersonal skills, you will be able to set priorities and work in a dynamic environment with little supervision, and embrace Indwell’s mission and values.

What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing your individuality to champion the vision of creating communities that TRANSFORM lives.

About Indwell:  Founded in 1974, we are a Christian charity that continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All.   We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1200 tenants to meet their needs of health, wellness, and belonging.  

Hours of Work: Full Time – 40 hours per week, Monday- Friday, 9am-5pm.

What you will be doing:

• Entering donation, grants, pledges, donor and prospect information in Indwell’s CRM; Keep database records accurate and up-to-date
• Printing and mailing or e-mailing charitable tax receipts and gift acknowledgment letters to donors; forward information about gifts to regionally based Community Engagement Coordinators
• Developing and running reports on gifts and grants received for programs and projects
• Preparing and sending acknowledgements for memorial and in-honour gifts, and gifts received via flow-through charities (e.g. Canada Helps)
• Assisting in scheduling and preparing for donor visits, church visits and other speaking engagements, community building and fundraising events
• Providing administrative support for community building and fundraising events and for giving groups (such as Agents of Hope)
• Implementing new donor welcome strategy
• Making and taking telephone calls related to donations, credit card and address changes, recurring giving and payment processing, credit card and address changes
• Responding to inquiries and sending appropriate materials (by email or print), perform other related gift stewardship and donor acknowledgment and cultivation activities
• Maintaining team calendar and take minutes of team meetings
• Keeping track of and organize print and promotional materials
• Performing other duties as assigned

We want you to thrive: 

• Vacation: 3 weeks paid with 8 HEAL days (sick and personal appointments) per year 
• Benefits ($6,000/year) paid: Extended health (100% medication coverage- some exceptions may apply), dental and vision care.  Life Insurance 
• Employee Assistance Program- primary care and professional consulting services
• Group RRSP: Indwells gives 5% of salary, you can opt in for further contributions 
• New Staff Orientation Days  
• Professional and Personal Development– annual Leadership Conference (themed with guest speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities).  Cliffs Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness. Non-Violent Crisis Intervention (NVCI), First Aid/CPR/Naloxone, Therapeutic Relationships and Applied Suicide Intervention (ASIST) 
• Social Events:  Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings