Requirements & Prerequisites

Bilingual Supervisor – French Language Services (French/English)

Reporting to: Director of Service and Equity

Classification: Full Time Permanent; 35 hours weekly, Management

Type of Posting: To Fill a Vacancy

Salary Range:  $95,731 – 116,635 per annum

Starting Date:  As soon as possible

Application deadline:  11:59pm Sunday June 15, 2025

Application Procedure: Apply through the Career section of our website: https://hccas.ca/

Guided by Catholic values and teachings, we serve and offer bilingual (English/French) service to children, youth and families within the Hamilton community to protect their safety and well-being, strengthen families and nurture lifelong relationships.

The Catholic Children’s Aid Society of Hamilton is committed to having a workforce that is reflective of the diversity of the city of Hamilton and strongly encourages applications from all qualified individuals, especially those who can provide different perspectives and contribute to a further diversification of ideas.

Qualified candidates must have the skills and knowledge needed to work with an increasingly diverse population as well as knowledge of inequities, how they are perpetuated, and the skills to address them, specific to the requirements of the job.

We are currently hiring a French Language Services Supervisor (French/English) to join our team in Hamilton on full time permanent basis.   Under the supervision and support of the Director of Service and Equity, the French Language Services Supervisor (French/English) provides direction for the management of the French Language Services team and supervises child protection workers completing investigations and working with families on an ongoing basis.

The supervisor represents the Society with professional and community groups and participates in internal and external committees concerned with protocols, planning, and related issues. The supervisor ensures that the safety and security needs of the child and all services are carried out in accordance with the Child Youth and Family Services Act and Ministry, agency, and professional standards.

JOB RESPONSIBILITIES

• Determines eligibility for service and response times during consultations with Screeners consistent with Ministry standards and Agency practices and assigns cases in a timely manner to child protection workers.
• Provides supervision to child protection workers completing investigations and child protection workers providing ongoing services.
• Provides consultation, coaching and direction to child protection staff on all aspects of the cases ensuring the Child Youth and Family Services Act and recognized professional standards, Ministry guidelines, and Society policies are followed.
• Provides regular supervision and team meetings to ensure service recipient, clinical and administrative matters are attended to in a timely and professional manner.
• Provides consultation to Hamilton Child and Family Services and Niagara FACS to strengthen existing collaboration to advance French Language Services
• French Language Supervisor will travel both in the Hamilton and Niagara Region as required
• Organizes and facilitates community duty to report presentations.
• Leads and strengthen Signs of Safety practices within team and agency.
• Involved in the recruitment, orientation, and training of new staff, providing instruction on as case work theory and practice, agency policies and procedures, relevant legislation, judicial processes, etc.
• Experience in managing organizational change initiatives and leading the development and implementation of special programs, reviews and positive outcome measures.
• Conducts regular and probationary period performance appraisals; Manages day-to-day staff work performance, conduct and behaviour problems through progressive discipline problems. Coordinates with the Director of Service/Human Resources on employee disciplinary where required.
• Deals with Union representatives on day-to-day matters, administers the labour contract in conjunction with the Director of Service and Human Resources. Coordinates and communicates on grievances and acts as the first stage response in any staff grievance.
• Participates in regular Supervisors’ meetings with the Director of Protection Services to develop agency positioning on issues of significance. Reviews and makes suggestions in the formulation of policies and decisions. Develops strategies to meet the Society’s goals.
• Participates as necessary, in various internal agencies and external community committees on a wide variety of topics. Serves on community advisory committees dealing with subjects of concern to the Society.  Make presentations to professional and community groups to share information, promote agency services, and develop public relations for the agency.
• Demonstrates leadership and a commitment to the principles of anti-oppressive practices and anti-racism based on justice, fairness, equity, respect of the beliefs and traditions of others.
• Complies with agency Health and Safety policies and the Ontario Health and Safety Act, and regulations.
• Ensure staff are in compliance with Society Health and Safety policies; the Occupational Health and Safety Act and its regulations; and WHMIS; and apply corrective practices or disciplinary action when staff are not in compliance.
• Committed to the Society’s mission and vision.
• Performs other duties as may be assigned.

QUALIFICATIONS

• MSW degree with 5 years’ child welfare experience
• Authorized as Child Protection Worker through the OACAS

• French language proficiency in Speaking/Reading/Writing/Comprehension at the CCCC Level; Language proficiency testing in French and English will be required and arrangements will be made in advance of an employment offer.

• Demonstrated understanding of the Child Youth and Family Services Act, Ministry standards and guidelines, agency policies and procedures and collective agreement and, demonstrated understanding of direct practice issues and the Society’s systems, services and programs.
• Demonstrated knowledge and understanding of the Ontario Human Rights code and Federal Employment Equity Legislation.
• Well-developed leadership skills.
• Experience in managing organizational change initiatives and leading the development and implementation of special programs, reviews and positive outcome measures.
• Excellent community development and engagement skills to build relationships with French serving community organizations
• Ability to identify needs, initiate, coordinate and manage the implementation of innovative solutions in response to French Language Service needs
• Excellent consultation and interpersonal skills to liaise with all levels within the organization
• Superior problem solving and analytical skills.
• Preference will be given to applicants with lived experience as a member of a racialized group

Additional Requirements for this Position:

• Computer literate with demonstrated proficiency in Microsoft office and proprietary child welfare systems and programs.
• Able to affirm and integrate in the delivery of services the Society values which reflect the Agency’s Catholic faith, heritage, culture and traditions.
• At the time of hire, documents required will include:
  • Vulnerable Sector Police clearance
  • Provincial Child Protection Record Check
  • Valid Ontario Driver’s license and acceptable drivers abstract.

The Catholic Children’s Aid Society of Hamilton is committed to having a workforce that is reflective of the diversity of the city of Hamilton and strongly encourages applications from all qualified individuals, especially those who have a diverse lived experience and can provide different perspectives and contribute to a further diversification of ideas.

Catholic Children’s Aid Society of Hamilton is committed to ensuring an unbiased selection process that values equity, diversity and inclusion and reflects the Hamilton Catholic community that we serve.  

In order to minimize interviewer bias we have incorporated the following into our selection process: 

• We will have our interview panel score written assignments blind to eliminate bias
• We will seek out recent examples on behavior-based questions during the interview process
• We will review a candidate’s lived experience during the interview and when assessing staffing needs 
• We provide accommodations in accordance with AODA and the Ontario Human Rights Code
• We will hold your application in strict and professional confidence

We are committed to a selection process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code. If you require a disability related accommodation in order to participate in the recruitment process, please inform Human Resources.