Job Description

Position Summary: The Administrative Assistant will provide administrative support, manage phone calls and correspondence (e-mail, letters, packages etc.) and assist colleagues whenever necessary.

What we offer:

• FT employees receive benefits after probationary period
• Discretionary bonus program
• Employee personal and professional development
• Career advancement opportunities
• Personalized training
• Employee discount from day 1
• Diverse culture and family values

Major Duties and Responsibilities:

Living the Turkstra Values:

• Provide world-class customer service and quality building products.
• Provide a safe and healthy work environment for all.
• Commits to safety by following company safety rules, regulations and policies.
• Follows Uniform policy; wears proper Personal Protective Equipment.
• Supports company Health and Safety initiatives by identifying and reporting potential unsafe conditions or hazards.
• Maintains a clean and neat work environment.
• Treat our employees with respect and provide opportunities for ongoing growth and development.
• Act with integrity in all our dealings with customers and suppliers.
• Build our future based on traditional values.
• Support the communities in which we work.
• Stand behind our products and services.
• Always on the level.

Customer Service/Phones:

• Provides World Class assistance and advice to customers over the phone and in person (internal and external customers).
• Records messages, answers the phones in a timely manner, directing calls as required.
• Communicates concerns and issues to appropriate personnel.
• Distribute communications and memos.

Mail and Office:

• Opens and distributes mail.
• Separates and scans invoices daily.
• Prepares and reconciles way bills for Canada Post bags.
• Maintains office equipment; schedules service, orders toner etc.
• Prepares orders for office supplies and maintains stock.
• Manages office cleaning schedules with external and internal people (garbage schedule, stocking water, rug cleaning, cleaner’s supplies).

Teamwork/Projects:

• Maintains positive relationships with co-workers.
• Assists and supports other team members/departments.
• Encourages positive work environment.
• Assists IT Department with adhoc tasks.
• Creates and updates Standard Operating Procedures for the Receptionist role.

A/R and A/P Backup:

• Prints vendor invoices from accounts payable email.
• Prepares vendor cheques for mail.
• Processes vendor invoices into accounts payable system.
• Processes credit card payments as required (Bambora).
• Manages supply of branch deposit books and overnight deposit bags.

HR Admin Backup:

• Updates the Organization Chart.
• Posts jobs on online job boards and through internal communications.

Customer Service Backup:

• Provides backup to Customer Service Branch staff.
• Provides backup to Customer Service Professionals.

Training and Development:

• Maintains excellent knowledge of office equipment (Postage Meter, Printers & Phone System).
• Continuous improvement of POS knowledge.
• Continuous improvement of Office software – Outlook, Excel & Word.