Job Description

This is a seasonal, contract position (May – September 2024).

Who We Are:

Hamilton Bike Share Inc. is the not-for-profit organization that operates the year-round public bike sharing system and hosts the Everyone Rides Initiative (ERI), an equity program that is designed to remove barriers to accessing bikes through subsidized membership options, programming and community engagement. Our mission is “to enhance the quality of urban life by improving equitable access to bicycles in Hamilton.” The organization is powered by a hard working, passionate, and resilient team of people who care about our city and the benefits of bike share. 

The Opportunity:

We are seeking a motivated individual to coordinate programming at Hamilton Bike Share and the ERI’s Adaptive Bike Hub. Through this program, groups from our partner organizations and members of the public can access adaptive bikes for rides in the park. The Adaptive Bike Coordinator will facilitate rides at the Adaptive Bike Hub for people with disabilities, seniors, and other community members who can benefit from adaptive bikes, as well as work with the ERI Program Manager to continue to grow our adaptive bike program. 

This is a hybrid role with a mix of remote work and on-site engagements, that will require regular weekend shifts and some evenings. For example, you could work a Tuesday – Saturday schedule with occasional evening events.

Who You Are:

• Hands-on and ready to be outdoors handling bikes, assisting riders, and engaging with the public.
• Organized: you stay up to date managing a busy calendar, responding to messages, and keeping track of results.
• Welcoming, personable, patient, and supportive with riders and members of the public. You communicate clearly, listen to individuals’ lived experiences, and meet them where they’re at.
• Motivated to help grow the adaptive bike program!

Responsibilities: 

• Liaise with partner organizations and schedule appointments with riders by phone and email;
• Meet riders and/or support workers at the Adaptive Bike Hub at scheduled times to open and close hub, collect signed waivers, and set up access to adaptive bikes;
• Distribute equipment (adaptive bikes and helmets), adjust fit for riders, and monitor equipment for maintenance and repairs; 
• Support riders, many of whom may be first-time riders or have physical or developmental disabilities, by providing additional instruction or accompanying them on a ride; 
• Track program metrics and update or develop program documentation; 
• Work with ERI Program Manager to deliver other cycling education programming, such as Learn to Ride workshops with adaptive bikes and two-wheeled bike share bikes;
• Collaborate with the Community Engagement Coordinator to take photos, create videos, and create social media and newsletter content promoting the Adaptive Bike Program;
• Identify and develop relationships with new partner organizations to expand the reach of the Adaptive Bike Program;
• Identify and carry out opportunities to market and promote the Adaptive Bike Program to the general public;
• Assist the ERI Program Manager with the expansion of the Adaptive Bike Program at a second location, including a launch event and communications plan;
• Serve as an ambassador for bike share and our organization;
• General outreach: assist with events such as group rides, festivals, or workshops to promote Hamilton Bike Share, the Adaptive Bike Program, and other ERI programs;
• Other duties as required.