Job Description

Daytime hours Monday to Friday 9-5

Salary: $20.00 /hour

40 Hours/week

On Site Parking

Benefits after 90-day probation

Responsibilities

• Respond to inquiries via emails, telephone and in person in a polite and professional manner
• Process payments using POS System
• Perform a daily facility and unit check
• Book reservations/rental leads in customer relationship management (CRM) software
• Leasing of storage units
• Conduct move out inspections
• Ensure all rentable storage units are clean and ready to show to potential clients
• Maintain accurate records for each customer using Site-Link software (training to be provided)
• Provide ongoing assistance to clients in their use of storage spaces
• Deal with customer complaints and escalations
• Manage accounts receivables with Collection Calls
• Weekly and monthly reporting, Quarterly Inventory Counts
• Collect rent and fees
• Assist with the reconciliation of accounts
• Communicate with other Sites/Managers/Associates/Upper Management
• Provide excellent customer service to all clients
• Keep exterior and interior of property clean, safe and presentable
• Remove garbage items left throughout property grounds
• Liaison with maintenance contractors/landscaper
• General office management and administrative duties
• Other duties as assigned