Job Description

We’re looking for an organized, dynamic and knowledgeable HR professional to join our team and enthusiastically take on the lead role of managing our most valued asset – our people!

ABOUT US

Since its founding in 1953, Community Living St. Catharines has spent nearly seven decades dedicated to ensuring that individuals with intellectual disabilities have every opportunity to reach their full potential. Throughout the years, we have grown into a regional leader, providing supportive services and housing to those with intellectual disabilities. We are committed to breaking down barriers and fostering inclusive, community-focused living, where everyone can thrive and feel valued.

POSITION SUMMARY 

As both a strategic and operational leader, the Senior HR Manager plays a critical role in aligning human resource practices with CLSC’s mission and organizational goals. Acting as a trusted advisor to the senior leadership team, this role provides strategic guidance on legislative compliance, internal policies, performance development, labour relations and workforce planning while fostering a positive and inclusive workplace culture. Operationally, the Senior HR Manager oversees employee recognition programs, manages complex HR issues such as complaint investigations, and supervises key functions, including recruitment, training, health and safety, and payroll and benefits administration. Additionally, the role ensures the effective administration of disability claims through programs like Attendance Wellness, Return-to-Work plans, and Long-Term Disability Benefits, combining strategic vision with hands-on leadership to support the organization’s success.

KEY RESPONSIBILITIES

Health & Safety, Compliance & Risk Management

• Create, implement and administer health and safety policies, programs and initiatives for all departments and divisions at CLSC.
• Maintain all records, reports and documents related to health and safety (i.e. OHSA-required data, incident reports, compliance orders, etc.); ensure completion of MOL claims when required.
• Schedule and coordinate health and safety initiatives for team members.
• Address employee issues and conduct workplace investigations in accordance with company policy and OHSA regulations, providing recommendations to leadership team based on findings.
• Advise and provide support to leadership team on all matters related to health, safety and risk management.
• Actively promote and champion a culture that values the health and safety of all employees.
• Lead and comply with all health and safety processes and initiatives and implement MOL legislation as required, to ensure the agency remains a safe workplace.

Employee Relations

• Oversee the recruitment and selection process, ensuring that recruitment is being completed in a timely manner.
• Assess labour supply and demand on a regular basis to ensure adequate staffing levels.
• Develop and distribute employee onboarding materials/forms and facilitate new hire orientation.
• Oversee employee training initiatives that fulfill legislative requirements, address organizational gap and/or promote continuous improvement.
• Be an active participant in union negotiations by assisting in the preparation and bargaining of union contract.
• Interpret labour agreements and work with management, union representatives and business agent to enhance a positive relationship and resolve concerns.
• Recommend and implement employment practices that support current and future business needs through the development, engagement, motivation and retention of valued employees.
• Effectively resolve conflict and facilitate positive employee relations by promptly addressing issues.
• Aid in facilitating the performance management process and regularly evaluate appraisal tools to ensure they reinforce CLSC’s values and goals.
• Assist in the development, maintenance and administration of the compensation system.
• Foster a collaborative, inclusive and engaging workplace culture built on trusting work relationships.
• Guide and engage in disciplinary and termination procedures as required.
• Assist and review payroll functions.

Policy & Culture Development

• Develop, implement and monitor HR policies, procedures and records, as needed, to ensure organizational compliance with all legislated requirements and employment standards, in conjunction with the QAM Coordinator.
• Actively streamline administrative and operational functions by identifying areas for improvement.
• Drive consistency in the application of policies and procedures across the organization.
• Support and participate in building a culture of continuous improvement through employee participation, empowerment and development; ongoing innovation and growth; and consistently leading by example.
• Keep abreast of all provincial and federal legislation, regulations and standards affecting CLSC’s operations and the industry more broadly.

Leadership Support & Collaboration

• Work closely with the leadership team to address, strategize and provide guidance on all HR matters.
• Assist in advising, counselling and coaching managers on a number of HR-related activities and best practices across all functions of HR (i.e., employee relations, performance management, etc).
• Build trust with management and employees by spending time learning about the needs of the department/division, and how those needs can be supported by HR to achieve organizational goals.
• Assist in preparing and monitoring the operational budget(s), ensuring approval and alignment with organizational objectives.
• Coordinate with the appropriate parties to ensure accuracy and compliance with all administrative and financial activities related to HR.