Job Description

Community. Commitment. Belonging.

Hamilton East Kiwanis Non-Profit Homes Inc. owns and manages approximately 1,060 homes in the Hamilton, Ontario area. We seek a compassionate, practical, and service-oriented person to join our staff of 20 dedicated employees. This is an exciting time for our organization; we are growing and aim to mature into a sustainable housing organization while remaining independent and community based. If you want to make a meaningful difference in the lives of others, please consider applying for this position. And if you have some, but not all of the background we are looking for, you are welcome to apply anyway. All applications will be given due consideration.

Job Opportunity: Resident Coordinator

Position Objective: Provide administrative support with respect to rent calculation procedures and rent collection functions, customer service to tenants and the general public. Attend Landlord and Tenant Board hearings to represent landlord and track follow-up action. Cover for other Resident Coordinators during their vacations and other absences.

Core Competencies: Resident Coordinators display the following core competencies in the performance of their job:

• Analytical Thinking
• Thoroughness
• Managing Time & Meeting Deadlines
• Effective Communication (speaking, listening. Writing)
• Building Collaborative Relationships

Compensation:

Annual salary to start: $45,125 – $47,760  depending upon experience.

Benefits: Paid Vacation pro-rated 2 weeks 1^st year;  incremental increases thereafter from 3 weeks to 6 weeks depending upon length of service; Group Insurance Plan (extended health care; dental care; vision; virtual healthcare; medical second opinion; travel insurance and assistance; travel cancellation insurance; group critical illness; short-term and long-term disability;  group life insurance; dependent life insurance; accident & serious illness; employee & family assistance program); Pension Plan with Employer matching contribution; Professional training and development opportunities; Social Committee activities. The majority of work is office based, but some remote work is possible based on operational requirements. Street parking. Work ends at 1:00 p.m. Fridays = Early start to the weekend!

General Duties:

• Provide customer service by serving as the primary contact to tenants in a percentage of Kiwanis’ units.
• Review tenant eligibility and subsequent rent calculations annually or as required and follow up, as necessary.
• Regularly review tenancy accounts and prepare correspondence (letters/LTB forms) for non-payment of rent. Negotiate tenant repayment plans in accordance with Kiwanis Homes policies and within scope of authority.
• Prepare LTB documentation for issues not relating to rent arrears.
• Receive maintenance requests and forward appropriately for follow-up.
• Assist Manager with the completion of reports for Board Meetings.
• Draft, type, copy, and distribute tenant correspondence.
• Maintain and generate statistical information.
• Update internal vacancy list and inform appropriate staff for follow-up.
• Draft correspondence and prepare invoices to tenants.
• Ensure tenants are notified of annual lease renewal procedures and reporting obligations.
• File with LTB as required and represent Landlord at LTB hearings.
• Obtain LTB Orders or Mediated Agreements and monitor their progress. When in default, take appropriate steps.
• Consult with legal representative when authorized.

Education, Experience, and Qualifications:

• Experience in a property management support capacity specifically in rent calculations and tenant relation issues normally gained through a combination of education and direct work-related experience.
• Good analytical and mathematical skills normally gained through a combination of recognized property management training, direct work-related experience, and post-secondary education in a related field.
• Thorough knowledge of Housing Services Act, 2011, Residential Tenancies Act, 2006, Occupational Health and Safety Act; Human Rights Code; AODA; and internal policies relating to tenant issues, tenant placement, rent calculations, and maintenance.
• Possess excellent English communication (listening, speaking, and written), interpersonal, and organizational skills.
• Strong knowledge of social programs such as Ontario Disability Support Program (ODSP), Ontario Works (OW), Canada Pension Plan (CPP), Old Age Security (OAS), and investment vehicles such as RRSP, Annuities, etc. to coordinate and confirm information relevant to rent calculations.
• Good knowledge of office procedures and working knowledge of Microsoft Office (Outlook, Word and Excel).
• Demonstrated ability to work independently and meet deadlines with minimal supervision.
• Able and willing to maintain a professional, collaborative relationship with other staff.
• Familiarity with social housing in Ontario and/or not-for-profit organizations would be considered a strong asset.
• Experience with Yardi software would be an asset.
• Knowledge of property maintenance would be beneficial.
• Experience working with diverse populations and in organizations with multiple sites would be an asset.

All persons visiting are required to practice COVID-19 health and safety protocols.

 Kiwanis Homes is committed to providing access, equal opportunity, and reasonable accommodation for persons with disabilities. Please  inform us of  your accommodation requirements.in advance.

 We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.

 No phone calls or placement agencies,