Requirements & Prerequisites

Qualifications:

• Office Administration Diploma from a post-secondary institution required plus a minimum of 3 years in an administrative office setting
• Proficiency in Microsoft office suite programs and working knowledge of the client/staff data base system – Procura is an asset
• Demonstrates professional manner and works collaboratively with colleagues, clients, families and community partners
• Ability to work independently and as part of a multidisciplinary team.
• Excellent oral/written communication, interpersonal and organizational skills.
• Ability to follow direction and maintain confidentiality.
• Must possess scheduling and verification experience

Competencies:

• Customer Service Skills: Identify customer needs and strive to meet and exceed those needs in a friendly, problem-solving focused manner
• Team Work: Participate effectively as a team member, share knowledge, experience and accountability for team efforts
• Verbal/written communication and interpersonal skills: Interact effectively and collaboratively with staff, volunteers, clients, customers, external partners and organizations
• Accountability: Accept responsibility for achieving the expectations of the job/role
• Quality Improvement: identify client needs and improve services by looking for ways to improve work processes based on result and/or evidence
• Accuracy: Complete tasks in a timely manner, while maintaining accuracy of information and close attention to detail
• Organizational Skills: Use resources and time effectively and efficiently and know how to organize work and activities to accomplish goals
• Personal Attributes: Demonstrates sound work ethics, ability to meet deadlines and deal with a wide variety of people on various issues

Other Relevant Information:

• Must possess a valid driver’s license, have access to a reliable and have appropriate level of insurance
• A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
• A Vulnerable Sector Search and/or Child Abuse Registry Check may be required
• Ability to speak French is an asset in French Designated areas
• The use of Personal Protective Equipment (PPE) may be required

Work Conditions and Physical Capabilities: fast-paced environment; attention to detail; lift and carry using appropriate lifting techniques; walk, sit, stand, and climb stairs; grip and fine hand movements.