Job Description

**Please apply on-line at www.npca.ca/administration/careers**

The Niagara Peninsula Conservation Authority (NPCA) is a community-based natural resource management agency that works to protect, enhance, and sustain healthy watersheds. With 60 years of experience, the NPCA offers watershed programs and services that focus on flood and hazard management, source water protection, species protection, ecosystem restoration, community stewardship, and land management.

The NPCA is one of 36 Conservation Authorities in the Province of Ontario. With 41 Conservation Areas within the Niagara Peninsula watershed, the NPCA manages lands that are held in public trust for recreation, heritage preservation, conservation, and education. These natural and shared greenspaces marry nature, culture and adventure to create limitless opportunities for discovery.

Why Work for the NPCA?

Professional Development: Opportunity for further skill training and development.
Meaningful Work Experience: Gain hands-on experience, contributing to real projects and making a tangible impact.
Inclusive and Collaborative Culture: An opportunity to be part of a highly engaged and passionate team of professionals.
Competitive Benefits: Voluntary enrollment in the OMERS pension plan.
Access to our Niagara Peninsula Conservation Park locations!

Summary of Duties

Under the direction of the Park Manager, the incumbent is responsible for the performance of gatehouse operations and customer service along with assistance in general maintenance of the parks as required. Duties may include responding to general conservation area inquiries in person, over telephone or email, processing cash receipts and transactions, issuing day-use and camping permits, conducting park facilities rentals and bookings, provide daily cash handling oversight and assist with account reports and reconciliations. This role is responsible for providing excellent customer service to park visitors and ensuring the safe condition of the conservation area.

Duties and Responsibilities

Responsible to operate cash register, payment terminal and POS system to issue all conservation area use permits
Ensure proper cash handling procedures
Implement basic accounting practices for reconciliation of daily receipts and sales
Record all reservations, bookings and sales accurately
Responsible to maintain gatehouse in orderly and clean condition, and ensure grounds keeping is performed to ensure safe and clean condition of the area
Communicate conservation area rules and regulations to visitors effectively and accurately
Provide information about conservation areas and area services, events and programs to customers
Respond to general inquiries in the park, and over telephone and email
Provide general oversight of visitor activity, ensuring safety of customers and park
Communicate effectively and courteously with visitors, promoting good public relations and an enjoyable customer experience
Assist in the general operation of the Conservation Area

Salary: $17.00-$17.50/hour up to 35 hrs/week

The NPCA is an equal opportunity employer that values diversity in the workplace. We do not condone or tolerate discrimination on the basis of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex, gender identity, gender expression, family status, marital status, sexual orientation, or record of offence.

Our hiring policies help ensure a consistent, diverse and objective hiring process that is non-discriminatory in nature, and compliant with the Employment Standards Act, Human Rights Code, Occupational Health & Safety, Accessibility for Ontarians with Disability Act as well as any other related legislation ensuring equal employment opportunities.

We can provide accommodation for a disability in all employment activities, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation, please contact recruitment@npca.ca.