Job Description

Flocor Inc., is subsidiary of Deschenes Group Inc. and a leader in the industrial pipes, valves and fittings distribution industry. We are searching for an Inside Sales Representative for our Stoney Creek Branch. The successful candidate will maximize sales within Stoney Creek, ON and surrounding areas and will generate new and existing accounts. The individual will be primarily responsible for receiving, generating and processing sales orders, preparing general correspondence and co-ordinating service needs. This position also serves as customer contact for such matters as pricing, scheduling and delivery.
The ideal candidate will have previous experience in pipe, valves, fittings and industrial sales environment and will cultivate and maintain strong relationships with our customers. Knowledge of fire protection market and/or general plumbing would be considered an asset. Computer literacy is required.

RESPONSIBILITIES:

• Receive sales orders from customers by phone, fax, email or via sales representative; enter all information required for order picking into the system; transcribing all non-stock material in orders to material control for purchasing purposes
• Responsible for counter sales and order picking
• Assist in preparing orders, packing and act as a back up to the warehouse – Material Handler
• Resolve customer issues and/or problems; liaise with outside sales, accounting/credit department, materials control and warehouse to investigate and resolve issues; recommend improvements and corrective actions
• Prepare sales and delivery quotations; communicate quotes and product specifications; liaise with warehouse personnel to co-ordinate deliveries with customers; follow up as required/requested
• Actively use selling techniques to increase sales through the use and promotion of complimentary and/or substitution products and specially priced items, pro-actively contacts customers as required/requested, reports on customer activity
• Follow-up on direct shipments from supplies to customers to ensure order delivery and billing is completed and timely; prepares documentation for customer returned material to stock and/or to the supplier
• Remain current with company products and services
• Participate in and undertake any training as require/requested
• Participate in physical inventory and reception duties as required
• Participate in special sales functions and trade shows