Job Description

THE OPPORTUNITY

Dr. Bob Kemp Hospice is seeking a dynamic and strategic Chief Executive Officer to take our respected Hospice to its next stage of growth. Working collaboratively with our committed staff, volunteers and community partners, the new CEO will be the leader of our two-site hospice model which includes our current palliative care and bereavement programs and a new pediatric hospice being built in partnership with Hamilton Health Sciences Center that is currently in a $20M Capital campaign.

Along with our 10-bed adult hospice we currently offer bereavement support and services for adults, teens, and children. With over 60 staff and almost 200 volunteers Dr. Bob Kemp Hospice functions as a supportive community and campus of care that has served over 1700 families in Hamilton and surrounding areas since 2007. The new pediatric hospice will greatly expand our current services to include a 10-bed facility along with new palliative care services and support for children and families.

Reporting to the Board of Directors, the ideal candidate is a collaborative, visionary leader, who will champion our 5-year strategic plan, which will allow us to boldly develop new resources and expand our organizational footprint. Leading with compassion while managing risk, the new CEO will also safeguard the quality and efficiency of our programs and services during this expansion while continuing to ensure we are focused on the needs of our patients/clients.

An excellent relationship manager, the new CEO will build internal and external relationships that will strengthen our Hospice’s unique value proposition in a manner that will advance our profile, increase revenue, and ensure overall sustainability. This is an exciting time to join our Hospice as we build on our current success and evolve to meet vital needs in our community.

The new CEO will primarily work at the Dr. Bob Kemp Hospice site on Hamilton Mountain.

ABOUT DR. BOB KEMP HOSPICE

History of Dr. Bob Kemp Hospice

Nearly thirty years ago, Dr. Bob Kemp, a family physician, realized the need for Hospice Palliative Care in the Greater Hamilton area. Facilities south of the border had left him impressed and excited by the services available to those at end of life and he wanted to be able to offer this support to his own patients and their families.

In the early days, the hospice was held in the basement of the Church of the Redeemer and offered a Day Program once a week. In 1999, Dr. Bob Kemp and his wife, Mildred, donated their property on Wardrope Avenue, in Stoney Creek, and the hospice found its first real home.

By 2002, the hospice was able to offer services such as Day Program, a Volunteer Visiting Program, and bereavement support programs for children and adults. With all these key programs in place, our next goal was to open a residential hospice. Thanks to many generous donations, this goal came to fruition in July 2007 and Dr. Bob Kemp Hospice is situated land, donated by Iris Berryman.

Our goal is to provide individuals and families living with a life-threatening illness excellence in care, whether that be at home, in hospital, a long-term care facility or at our very own adult in residence hospice. Hospice is about celebrating life and quality of living. All our services, including our in-home residence care, are provided at no cost to our clients or their families.

Mission

Inspired by the vision of Dr. Bob Kemp, we compassionately serve the emotional, physical, social and spiritual needs of individuals living with a progressive life-limiting illness until the end of life. We support them, their bereaved and our community through our residential, outreach and bereavement programs.

Vision

We collaboratively lead, shape and deliver compassionate Hospice Palliative Care.

Values

What matters to us:

• Dignity and Quality of Living
• End of Life Care
• Compassion, Kindness and Respect
• Diversity
• Continuous Enquiry and Learning

Our Services

In Home/Residential Care

Since 2007 our 10-bed adult hospice has been home to more than 1700 families. A referral to stay in our adult hospice palliative care program can be made when the prognosis is approximately three months or less. Our team of PSW’s, RPN’s, MRP’s and RN’s and Dr.’s strive to provide whole-person care- body, mind, and spirit- with a multi-disciplinary team who accompany the resident and their family through the course of their journey.

Grief & Bereavement Support

Grief can be one of life’s most difficult journeys and one that you need not travel alone. Dr. Bob Kemp Hospice provides a safe, confidential, and non-judgemental space for patients/clients to share their story with others who have experienced a similar loss. Dr. Bob Kemp Hospice is dedicated to providing quality, volunteer-based bereavement support services to individuals and their families in Hamilton, free of charge.

Our 1:1 peer mutual support program provides clients with our trained bereavement volunteers, who have experienced a similar loss experience. Clients and volunteers usually meet once a week for approximately 12 sessions.

Camp Keaton

Camp Keaton is a bereavement camp for children and teenagers ages 7-17 who are grieving a significant death. Since 2013, we have been offering this children’s bereavement camp because we know that children grieve differently and often through play. Camp Keaton provides a traditional, fun, and high-energy camp experience, combined with grief education and emotional support. The camp is staffed by bereavement counselors and community volunteers professionally trained by child bereavement experts.

Day Wellness

We offer two programs for Day Wellness, one for children and their families and one for adults. These programs are community funded and available to individuals residing in Greater Hamilton who are living with a life-threatening illness at no cost. This is a place and space for participants to be themselves in a caring and compassionate home-like setting. At Day Program you will find rest and relaxation, supportive relationships, therapeutic value, and even just plain fun! The focus is on affirming life and living it to the fullest. Our program is coordinated and staffed by a Palliative Care Registered Practical Nurse and supported by our trained hospice volunteer team and certified complementary therapy practitioners.

ADDITIONAL INFORMATION

• Annual Reports
• 2020 Financial Statements
• Board of Directors
• Our Funders & Partners
• Up Coming Events

KEY DUTIES & RESPONSIBILITIES

Leadership & Planning

• Build an organizational culture that reflects a commitment to the mission, values, and strategic priorities of the Hospice.
• Work with the Board to implement and deliver the strategic planning process and plan.
• Lead the development and execution of the annual operational plan and budget, ensuring programs, metrics, and key deliverables are aligned with the strategic priorities of the Hospice.
• Lead the continued development of all aspects of a collaborative partnership with Hamilton Health Sciences Centre to build, run and sustain a pediatric palliative care hospice.
• Identify and deliver appropriate change management strategies that ensure the ongoing development, growth, and sustainability of the Hospice as it moves towards a two-site model.
• Work with the Board and senior staff to develop policies and procedures that support the management and governance of hospice programs and services.
• Research and monitor trends and issues in hospice/palliative care and in the general health care environment at the local and provincial levels to inform current and future programs and initiatives.
• Participate on relevant municipal and provincial committees/tables that support the importance of hospice palliative care as part of the continuum of care.
• Partner with the Board of Directors to recruit and retain new Board members.
• Attend all Board and committee meetings, providing required CEO reports and other supporting materials in a timely and accurate manner.
• Lead organization risk management in collaboration with the Board through the identification, assessment, and mitigation of any risk that might compromise strategic and annual objectives.

Operations

• Work collaboratively with senior staff to manage day to day operations and all organization assets, ensuring standards for program excellence, quality improvement, and maintenance of accountability structures.
• Provide oversight and strategies to support and retain staff and volunteers within a setting that can at times be challenging and stressful.
• Oversee and work collaboratively with staff to ensure all legislative requirements and standards are met to successfully complete the three-year accreditation process.
• Supervise the development, collection, and monitoring of data to meet quality performance indicators in compliance with funder accountability agreements.
• Oversee the deployment of optimal Health and Safety practices and processes to ensure a safe and healthy work environment is maintained.
• Work with the Director of Finance and Facilities to ensure:
  • Compliance with all CRA legislation and reporting required by charities is completed.
  • Proper financial controls and procedures are in place and followed.
  • Financial performance is regularly monitored and reported to the Board along with suggested remedial action as required.
  • Administration of the organization’s funds according to the budget approved by the Board, including setting, monitoring, and approving all major expenditures, service contracts, etc.
  • Timely reporting, budgets, and service plans are delivered to funders.
• Lead the commitment to inclusivity, diversity, equality and accessibility at the Hospice and ensure these values and requisite tactics are embedded in organization structure and systems.

Human Resources

• Review, evaluate, and make recommendations for revisions to the staffing structure and compensation to support retention and the planned growth of Hospice programs and services.
• Coach, develop, and evaluate the performance of the senior management team in relation to strategic and annual operations objectives.
• Work collaboratively with the union representing staff to ensure successful negotiation of contracts, attendance at union-management meetings and other activities as required.
• Ensure the correct administration of the Collective Agreement including negotiation of the agreement and compliance.
• Manage adherence on all required HR legislation and policy requirements.
• Ensure performance issues are addressed in a timely manner which protects the quality and integrity of programs and services.

Revenue Development

• Lead the creation of the annual forecast and development plan that includes revenue from diverse sources to support the current and future growth of the Hospice in collaboration with development staff and the Board.
• Ensure the CEO role supports strategic donor relations with existing and new donors through participation in cultivation, solicitation, recognition, and stewardship activities as required.
• Work with fundraising staff to identify and build the donor pipeline, building strategic relationships with existing and potential new donors to maintain and increase revenue.
• Act as the lead relationship manager with Home & Community Care Support Service and other major funders.
• Provide leadership to the $20M Capital Campaign working directly with the campaign consultant and campaign cabinet to successfully meet the campaign target.
• Oversee research funding opportunities through government and other agencies, to ensure availability of funds to meet unfunded program needs.

Stakeholder & Community Relations

• Participate in Greater Hamilton Health Network Ontario Health Team to support the Hospice’s role and position in the community.
• Navigate and advance relationships with Home & Community Care Support Services, hospice system partners, federal, provincial and municipal politicians, donors, and other key stakeholders to advance Hospice goals, while proactively seeking associated networks and other key relationships to advance the Hospice’s profile and voice.
• Act as the primary Hospice spokesperson, speaking to media and attending meetings, and events as required.
• Work with the Board, staff, and volunteers to develop the Hospice brand as it seeks to achieve all objectives within the 5-year strategic plan including the build and launch of a pediatric hospice.