Job Description

Position Overview
The Community Engagement Coordinator plays a key role in fostering strong relationships with BIA members,
managing communications, and supporting the vibrancy of downtown Hamilton. This position involves maintaining the BIA’s membership database, creating and executing marketing strategies, and tracking streetscape issues to improve community infrastructure. The successful candidate will be organized, adaptable, skilled in social media, and passionate about enhancing the downtown Hamilton experience through active engagement and strategic initiatives.

Position Type: Full-Time
Location: 20 Hughson St. S., Hamilton
Compensation: $20.00 – $25.00 hourly, 35 hours/week, eligible for benefits after a 3-month probationary period

Responsibilities and Duties
Membership Engagement

• Maintain the BIA membership database, ensuring the accuracy and completeness of member information.
• Foster strong relationships with the BIA membership through regular communication and engagement initiatives.
• Assist in the production and distribution of marketing and member engagement materials, including posters, flyers, and member surveys.
• Conduct an annual audit of commercial spaces within BIA member properties.

Social Media

• Develop and execute comprehensive marketing strategies to promote the BIA’s events, initiatives, and member businesses.
• Create and curate engaging content (graphics, photos, videos, written posts) to promote BIA events, initiatives, and member business activities.
• Maintain the BIA website and all social media channels, tracking key performance indicators to evaluate engagement, inform strategy, and drive continuous improvement.
• Monitor social media channels, responding to inquiries, comments, and messages in a timely and professional manner.

Streetscape Monitoring

• Conduct regular audits of infrastructure within the BIA boundaries and report any identified issues for action.
• Track and document all reported streetscape and infrastructure issues, ensuring resolution, identifying trends, and addressing recurring challenges to improve efficiency.