Job Description

Community Manager Job Description

About the Role

CoMotion Group is looking for a talented and passionate Community Manager. This full-time position is based in Hamilton and will report directly to the CEO. Our team adds a personal touch to our coworking space and we’re committed to empowering our members in every way. We keep our spaces full of amazing small businesses and entrepreneurs by making inspiring first impressions with everyone we meet. We’re the heart and soul of the CoMotion Group experience.

Goals and Objectives

Support the Community Management team to achieve the following:

• Create a collaborative community environment amongst our members through events and building relationships between members
• Strive and maintain high member satisfaction in our coworking spaces
• Work towards 100% occupancy and achieve target sales goals
• Ensure that building is fully operational and processes are running smoothly
• Drive growth and promotion of CoMotion Group-provided service offerings

Duties and Responsibilities

• Assist with building operations and maintenance to ensure highest level of member experience, including:

• Answering member inquiries and reporting back to the management team about them
• Helping members access conference room equipment
• Troubleshooting printing, internet, and phone requests
• Keeping all common areas, washrooms, kitchens in a clean and neat manner

• Generate leads and conduct tours to reach sales goals and work towards/maintain 100% building occupancy
  ● Work on community initiatives designed to develop connections between members, including member introductions, curating events, and event follow-ups
  ● Assist management team with expense management
  ● Assist members with billing and manage reservations through in-house billing system, checking invoices, and managing late fees and evictions
  ● Schedule and assist with move ins and move outs, preparing, and distributing welcome packets
  ● Engage in the larger city community by attending events and networking with local start-ups and organizations
  ● Assisting external community organizations with room and event bookings
  ● Working with the rest of the team to ensure a vibrant community atmosphere
  ● Help report daily, weekly and monthly progress of your building and community

Experience and Requirements

• College graduate with a four-year degree
• Customer service and/or sales experience required
• Business operations and/or project management experience a plus
• Must have strong verbal and written communication skills
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Passion and understanding for entrepreneurial communities
• Passion and understanding for CoMotion Group mission and values
• Proficient in Basic Computer Skills

Critical Competencies for Success

Do’er:

• You do what you love!

• Credibility is earned at CoMotion Group through execution and getting things done. 

• You are able to get into the details and deliver results under highest expectations on time and quality.

• Be ready to get hands-on with all aspects of the daily needs. The buck stops with you.

• Pragmatism and outcomes orientation are valued and lead to wins.

• Exceptional organizational and multitasking skills.

• You thrive in a fast-paced environment.

• You have the flexibility to think outside the box.

• You love working with people!