Casual Bilingual Receptionist (English/French)
Job Description
Job Posting – Casual Bilingual Receptionist (French/English)
Guided by Catholic values and teachings, we serve and offer bilingual (English/French) service to children, youth and families within the Hamilton community to protect their safety and well-being, strengthen families and nurture lifelong relationships.
The Catholic Children’s Aid Society of Hamilton is committed to having a workforce that is reflective of the diversity of the city of Hamilton and strongly encourages applications from all qualified individuals, especially those who can provide different perspectives and contribute to a further diversification of ideas.
We are currently hiring a Casual Bilingual Receptionist for on-call/casual work. The successful candidate must be available on short notice. Our office hours Monday to Friday, 8:30am-4:30pm.
Duties:
- Maintains a professional atmosphere at the reception desk and performs all functions relating to general receptionist and switchboard duties.
- Operates telephone system, servicing in-office and remote staff by managing internal and external phone calls; take messages as required and operate the paging system.
- Answers and directs calls, greets clients and visitors in French or English language and directs them to the appropriate Agency personnel; updates telephone greetings and retrieves, responds and/or directs voice mails to appropriate individuals, daily.
- Processing online pick-up requests for courier services, logging mail and service deliveries
- Calls taxis upon Worker or Supervisory request.
- Coordinates phone calls between Volunteers and Workers regarding visiting program information.
- Complies with Agency’s health and safety policies and the Ontario Health and Safety Act, and regulations.
- Committed to the Society’s mission and vision.
- Performs other duties as may be assigned.
Requirements & Prerequisites
Qualifications:
- Secondary-school graduate with a specialization in office procedures.
- Must be fluently bilingual in French/English.
- Excellent communication skills and ability to deal with people from diverse backgrounds.
- Ability to assess situations and to remain calm under pressure. Ability to deal with crisis situations, and to evaluate situations requiring assistance
- Ability to maintain effective communications and working relationships demonstrating strong interpersonal skills, respect, tact, sensitivity and diplomacy.
- Sensitive to the diverse needs of clients and able to maintain calm and composure, while responding sensitively to clients who are upset, suffer from mental health, etc.
- Excellent written and verbal communication skills in English and French.
- Demonstrates a commitment to and role models behaviours that demonstrates the Mission and Vision of the Catholic Children’s Aid Society.
- An awareness and sensitivity to anti-oppressive/anti-racist philosophy; or a willingness to learn about impacts of oppressive and racist practices.
- Computer literate with demonstrated proficiency in Microsoft office and proprietary child welfare systems and programs.
- Position requires acceptable police clearance and a provincial records search
- In compliance with agency’s Covid-19 Vaccination policy, the successful candidate must provide proof of full vaccination status as defined by the Ministry of Health.
We are an equal opportunity employer and are committed to building an inclusive process that respects the dignity and independence of people with disabilities.
If you require a disability related accommodation in order to participate in the recruitment process please inform Human Resources.
How To Apply
Applications will be reviewed on an ongoing basis up to 11:59pm February 18, 2022
Apply in writing by submitting an updated resume to: hr@hamiltonccas.on.ca
Looking for Work?
Job Search Help