Job Description

•Conduct initial screening of client seeking admission ensuring individual behaviour is of acceptable standard per Policy and Procedure manual
•Complete client intake by assisting the client complete the Social Services intake form
•Compare pink sheets to client file card, update or commence new card.
•Conduct a daily check of Pink sheets correcting any errors
•Control the issue of clothing vouchers per Policy and Procedures
•Register clients, assign bed and provide towel if required.
•Using discretion, depending on which shift you are working, provide meal tickets (or prepared bag lunches) according to approved procedures.
•Depending on shift, complete hourly security rounds of Main floor, Dining Hall, Kitchen and Dorms. Checking washrooms, stairwells, fire exits and doors.
•Depending on shift, Complete security rounds of exterior of the Centre, checking the parking compound, exterior fire escape hourly.
•Record activities and incidents occurring during shift in a factual and concise manner using Log Book and/or Incident Book.
•Answer telephone and provide inquirer with direction.
•Maintain cleanliness of Front Desk area inside and out, including area where the food is stored.
•Contact emergency service personnel when needed.
•Complete incident reports, statistics/cash report before completing shift.
•Maintain confidentiality with regard to clients/staff and Centre’s records.
•Work closely with and carry out tasks assigned to you by your supervisor.
•When necessary call in relief workers according to procedures using on-call list
•Bed checks to be done according to approved procedures (nights)
•Perform other duties as assigned.