Job Description

Complexity and Scope of Position

The Guest Attendant/Health Care Aide/Personal Support Worker provides personal care and other services to residents in a safe and efficient manner, according to the policies and procedures of the retirement residence. Assists in maintaining a safe and secure environment for residents, visitors and other staff members. All duties are performed in the best interest of the residents and their families, and in accordance with Chartwell’s vision, mission and values statements.

• Provides services and interacts with residents in a professional manner.
• Responds to resident or family member concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the Health and Wellness Manager.
• Participates as a member of the work team and provides support to other team members.
• Effectively communicates and interacts with residents, family members, visitors and volunteers in a
  courteous and professional manner.
• Conducts duties in accordance with Chartwell policies and procedures, as well as, government regulations, laws and policies.
• Understands and follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, other staff members and residents. Promptly reports all actual or potentially hazardous situations.
• Maintains confidentiality of residents’ personal information.
• Assists and attends to residents’ special needs as required.
• Provides food preparation, dining room service, busing and dishwashing services in accordance with established work routines.
• Provides personal laundry services for residents in accordance with established work routines.
• Maintains work and storage areas in a clean, safe and sanitary manner.
• Provides medications to residents according to the residence’s policies and procedures for
  medication administration.
• Operates and cleans equipment, furniture and cleans and maintains all resident areas as per work routines