Job Description

The primary function of the Sales Specialist Appliances is to serve as the store expert on appliances by providing detailed product information to both customers and other Lowe’s employees. The Sales Specialist Appliances is expected to conduct sales activities and build relationships with customers including researching, promoting and recommending products, plans, or installation services that match customer needs, informing customers on pricing, options, or status on pending orders, keeping shelves stocked and correctly displayed, and coordinating the successful execution of projects and orders. This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues. The Sales Specialist Appliances is also responsible for providing excellent customer service through the daily execution of Lowe’s customer service programs, proactively resolving root causes of customer issues, following up on completed orders to ensure customer satisfaction, and assisting customers as needed in locating, selecting, carrying, and loading merchandise. The Sales Specialist Appliances is also required to maintain a safe and secure work environment by complying with company policies and procedures for merchandising, housekeeping, safety, and monitoring for potential theft or security risks. This includes operating store equipment and supporting other departments as needed. Lastly, the Sales Specialist Appliances is responsible for completing all other duties as assigned.Requires morning, afternoon, and evening availability any day of the week. Required to work a schedule as determined by sales, customer, and business needs, but may be changed by store management based on the needs of the store.
Requests to be scheduled off for a specific day require advanced notification and approval by supervisor. Hourly Full Time, Part Time or Seasonal: Generally scheduled 40, 24 to 30, or 0 to 40 hours per week respectively; more hours may be required based on the needs of the store. This position reports to an Assistant Store Manager and takes daily direction from a Department Manager. This position does not have direct reports.