Inbound Customer Loyalty Specialist

Company: S&P Data
Wage: 14.25
Time: Full Time (30+ Hours a Week)
Hours per Week: 40
Public Transport Accessible? Yes
Suitable for Students? No

Job Description

As an Inbound Customer Loyalty Specialist for an elite telecommunications company, you will be receiving calls from loyal customers who are looking for inquiries about their cell phone services, and make them lucrative offers to suit their needs. In addition, you will also make sure that the customers are getting the best value for all their products and services. The goal is to keep the customer with the company!

• Addressing the customers concerns/needs in a professional manner
• Express understanding, patience, empathy working through the problem with the customer
• Working in a timely fashion to meet all established deadlines
• Maintaining a high level of competitive and product knowledge
• Provide quality service that will exceed expectations
• Maintaining a high level of confidentiality
• Accurately document customer interactions within the appropriate systems
• Apply techniques offered in training and ongoing coaching for continuous improvement
towards sales and performance targets.

Requirements & Prerequisites

You own this if:

• You have experience in sales or a call centre environment (nice to have, but not required)
• You possess excellent listening, verbal, and written communication skills
• You are flexible to work varying shifts or additional hours as required by business needs
• You have solid computer skills and an aptitude for learning new software

How To Apply

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