Job Description

Driven Brands is seeking a part-time Client Relations Advisor to work in their growing Contact Centre  in Hamilton, Ontario.  This position involves inbound and outbound calls for the following brands across Canada and the US –  Maaco, and ProOil Change/Take 5.

Hours of Operation are:

– Monday-Friday: 7am-9pm

– Saturday: 7am- 7pm

– Sunday: 8am- 5pm

We are looking for candidates who can commit to 30 hours/week and can provide open availability. Afternoon/evening and weekend availability is preferred, but not required. The starting wage is $14/hour.

Responsibilities

• Function as an expediter of all incoming and outgoing calls
• Manage and coordinate appointments for Maaco
• Book estimates and answer customer inquiries
• Conduct customer experience follow-up calls for Take 5/ProOil Change
• Work closely with the Contact Centre Team to implement project initiatives
• Ensure the proper processes are being following and task deadlines are being met
• Properly manage customer information utilizing internal data systems
• Flexible/adaptable to constant change