Customer Service Representative

Company: Franchise Owners Hamilton Ltd
Wage: 14.25
Time: Part Time (29 Hours or Less a Week)
Hours per Week: 20-34
Public Transport Accessible? Yes
Suitable for Students? Yes

Job Description

Franchise Owners Hamilton Ltd. is an in-bound call centre answering calls for Canada’s #1 pizza chain; Pizza Pizza. The contact centre uses the latest technology to efficiently answer calls, process orders and transmit the details to local Pizza Pizza restaurants. As a keen, energetic, career-minded candidate you may be interested in applying.

Customer Service representatives are front line agents providing an exceptional level of service including greeting, processing orders, resolving issues and providing information while focusing on Pizza Pizza customers wants and needs. Customer service representatives will be expected to meet sales/targets/goals set in place.

We offer: Vision, Dental and Health Benefits

Requirements & Prerequisites

Responding to all incoming calls with a positive manner
Provide information to customers and general inquires
Processing orders for customers
Listen, analyze and take appropriate action to ensure that customer issues are resolved satisfactory and in a timely manner.
Support internal customers
Follow internal company guidelines in regards to call handling
Meet or exceed monthly performance targets including call quality, attendance and punctuality as well as call handle time.

Exceptional customer service skills
Positive attitude with high energy
Strong verbal and written communication skills
Ability to think, problem solve, take action and follow through
Must be flexible to work shifts as required (evenings, weekends, and holidays)
Self-motivation and the drive to achieve beyond sales / goals

How To Apply

Please submit resumes to:

This is a Temporary work from home position due to covide-19. All employees will be expected to work from the Hamilton call center in the future.

We appreciate the opportunity to review all resumes; however, due to volume, only those selected for an interview will be contacted. We are an equal opportunity employer.

Franchise Owners Hamilton welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.