Requirements & Prerequisites

Responsibilities:
Responding to all incoming calls with a positive manner
Provide information to customers and general inquires
Processing orders for customers
Listen, analyze and take appropriate action to ensure that customer issues are resolved satisfactory and in a timely manner.
Support internal customers
Follow internal company guidelines in regards to call handling
Meet or exceed monthly performance targets including call quality, attendance and punctuality as well as call handle time.

Qualifications:
Exceptional customer service skills
Positive attitude with high energy
Strong verbal and written communication skills
Ability to think, problem solve, take action and follow through
Must be flexible to work shifts as required (evenings, weekends, and holidays)
Self-motivation and the drive to achieve beyond sales / goals