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Retention Coordinator

Company: Employment Hamilton
Wage: 900
Time: Full Time (30+ Hours a Week)
Hours per Week: 35.5
Public Transport Accessible? Yes
Suitable for Students? No

Job Description

Employment Hamilton (EH) has been delivering employment and training services to clients and employers since 1972. Funded by Employment Ontario, EH offers employment counselling, a Resource and Information Centre, Better Jobs Ontario and other programs / services.  We operate on a continuous improvement model in every facet of our services.

EH prides itself on providing superior service in a welcoming environment that promotes integrity and respect. We are looking for an outgoing individual who enjoys working with a diverse clientele; a team player who is eager to learn, is a skilled listener, resourceful and excels in written and verbal communication.

Responsibilities include:

Retention – Overall, manage all clients in retention, supporting their job retention, problem solving, collecting pay stubs and helping to ensure success towards the attainment of 1 year of employment.

  • Using Excel, create and maintain data from FCC (software) to track participants throughout their 12-month retention period
  • Contact clients via phone, text and email to verify employment status, receive appropriate pay stubs, assess their needs for financial or other supports to assist with maintaining employment
  • Track and issue financial support requests, following procedures
  • Identify any personal and social problems that may arise while being employed and assist clients towards resolution, including making appropriate referrals and consulting their Employment Counsellor
  • Maintain systems to ensure full and accurate completion of all duties and data entry in a timely manner
  • Verify data accuracy through various reports
  • Meet targets as determined by our funders
  • Work towards continuous improvement through analyzing strategies and results against targets

Other

  • Occasionally assist Resource Centre visitors with activities related to job searching including how to apply online, resources for resume writing, job search, the labour market, etc.
  • Support the team with activities/duties that will come up from time to time
  • Back up support for reception, answering phones, booking appointments, making reminder calls
  • Communicate, in a team setting, opportunities, ideas and information to assist with the successful outcomes of all clients and goals of the organization
  • Apply effective problem-solving, judgement and creativity in carrying out all responsibilities

Requirements & Prerequisites

Qualifications

  • The ability to successfully and professionally carry out the responsibilities listed above
  • Resourceful, organized and outgoing with a sincere interest in helping others
  • An interest in learning and sharing knowledge regarding AODA, Employment Standards and Human Rights legislation, etc.
  • Excellent client service skills to successfully support and motivate clients
  • Effective verbal and written communication skills
  • Demonstrated ability to use excellent judgment, establish rapport and communicate effectively with a diverse clientele
  • Proficiency in in MS Office, highly skilled in Excel, with the ability to use to its fullest potential to accurately track and report correct data
  • Enthusiastic team player with strong time management skills
  • Ability to clearly document and accurately maintain all records and data management systems
  • The hours of work include two evenings and Saturday to contact employed clients (Approximate schedule Tues 11-7, Wed 8:30-5, Thurs 12-8, Fri 8:30-5, Sat 10-5:30 – with one-hour unpaid lunch). We can be flexible around occasional adjustments to the anticipated schedule.
  • Basic technical ability to operate pcs and printers including troubleshooting and problem-solving

 

How To Apply

Interested candidates who possess the above qualifications, have good judgment and are empathetic to the unemployed are invited to apply.

  • Email your letter and resume in ONE PDF attachment to HR@EmploymentHamilton.com with the subject line “Retention Coordinator”.
  • EH is a non-profit organization. Starting salary is $900 weekly, with a review after probation of 4 months. We offer a comprehensive, employer-paid benefits package after 4 months.

Resumes will be reviewed as they arrive with a final deadline of July 25/25. This position may be filled PRIOR TO this date, as interviews will begin asap. 

No telephone enquiries please. 

To be considered for employment, a satisfactory Police Criminal Record / Vulnerable Sector Search is required. Accessibility accommodations are available for the recruitment process upon request. If contacted, please advise us if you require any accommodation. Employment Hamilton is an equal opportunity employer. We thank all applicants but only those considered will be contacted.

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