General Manager
Job Description
ABOUT THE OLDE ANGEL INN
The Olde Angel Inn, a beloved historic landmark nestled in the heart of Old Town, Niagara-on-the-Lake, has been a cherished community hub, filled with history, for generations. Our enduring tradition of offering exceptional food, beverages, and accommodation continues to make the inn a celebrated destination in the region.
JOB SUMMARY
The Olde Angel Inn features a restaurant, bar, and inn. We are seeking an experienced and dynamic General Manager to lead the operation. As the General Manager, you will play a pivotal role in ensuring the seamless and exceptional operation of all aspects of our establishment, including guaranteeing guest satisfaction.
Your responsibilities will include overseeing the day-to-day activities, managing staff, maintaining high service standards, and driving revenue growth. The ideal candidate will have strong leadership, hospitality, and organizational skills, which will enable them to create a memorable experience for all our guests.
RESPONSIBILITIES:
Operations
- Plan, organize, direct, and control the day-to-day operations of the restaurant and inn.
- Develop and manage budgets to control costs and optimize profitability.
- Oversee pricing, inventory control, and ordering of supplies to maintain cost-effectiveness.
- Track financial performance, analyze revenue and expenses, and prepare regular financial reports to communicate with ownership.
- Implement innovative strategies to improve productivity and sales.
- Plan new, and update existing menus, ensuring a variety of high-quality food and beverage options.
- Ensure establishment complies with relevant legislation and regulations.
- Oversee maintenance and cleanliness of establishment.
- Build strong relationships with customers by exceeding expectations and handling concerns and complaints promptly and professionally.
Sales
- Develop and execute strategic plans to grow the business and expand its reach.
- Liase with sales representatives and suppliers.
- Have a solid understanding of products and services offered by The Olde Angel Inn.
- Implement promotions/special events to increase business and drive revenue.
Management
- Oversee productivity, task execution, and customer service practices of all employees.
- Monitor operations and initiate corrective actions as required.
- Foster a positive work environment for all employees.
- Hire, train and evaluate the performance of employees, ensuring expectations are communicated regularly.
- Liaise with owner, ensuring consistent communication regarding operational matters.
Requirements & Prerequisites
QUALIFICATIONS:
Experience
- 3-5 years of restaurant management experience required or equivalent.
- Experience in food service, customer service, or restaurant environment required.
Education
- Smart Serve certificate required.
- Food Handler Certification required.
- Health and Safety and First Aid, preferred.
Skills
- Managerial skills.
- Planning and analytical skills.
- Leadership skills.
- Strong communication skills;
- Ability to prioritize and multi-task in a fast-paced environment.
- Self-motivated, team leader with organizational skills.
- Exceptional customer service skills.
- Ability to be organized and to set priorities while meeting deadlines and managing interruptions.
- Ability to identify challenges and proactively solve problems.
- Ability to work as part of a diverse team that embraces differences of opinions.
- Ability to remain professional in all circumstances.
WHY CHOOSE THE OLDE ANGEL INN?
- Competitive compensation, bonus and benefits plan.
- Working in the heart of Niagara-on-the-Lake at a historically rich establishment.
- A positive work environment with a supportive team.
How To Apply
HOW TO APPLY
If you think your experience, skills and career aspirations are aligned with this opportunity – please send your resume to careers@hroffsite.ca with “GM– The Olde Angel Inn” in the subject line.
We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a safe, healthy, diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request.
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