Park Attendant (Gate)

Job Description

Summary of Duties

Under the direction of the Area Superintendent, the incumbent is responsible for the performance of gatehouse operations and customer service along with assistance in general maintenance of the parks as required. Duties may include processing cash receipts through issuing use permits, daily cash handling oversight and account reports/reconciliations. This role is responsible for providing excellent customer service to the patrons and ensuring the safe condition of the conservation area.

Duties and Responsibilities

(a) Responsible to operate cash register/POS machine to issue all conservation area use permits
(b) Ensure proper cash handling procedures
(c) Implement basic accounting practices for reconciliation of daily receipts and sales
(d) Record all reservations, bookings and sales accurately
(e) Responsible to maintain gatehouse in orderly and clean condition, and ensure grounds keeping is performed to ensure safe and clean condition of the area
(f) Communicate conservation area rules and regulations to visitors effectively and accurately
(g) Provide information about conservation areas and area services, events and programs to customers
(h) Respond to telephone and general inquiries
(i) Provide general oversight of visitor activity, ensuring safety of customers and park
(j) Communicate effectively and courteously with visitors, promoting good public relations and an enjoyable customer experience
(k) Assist in the general operation of the Conservation Area