Job Description

POSITION SUMMARY
This position requires an individual who is highly motivated with outstanding organizational and customer service skills. Promote store merchandise through exceptional service to enhance customer satisfaction and promote repeat business. Encourage a winning attitude enabling the team to meet and exceed sales goals.

OBJECTIVES
Build and maintain a loyal customer base by creating a welcoming store environment
Encourage and maintain a clean and inviting retail experience for our valued customers
Maintain open communication with Retail Sales Manager and Retail Sales Team
Creatively address merchandising displays to attract attention and promote sales
Be pro-active to develop new skills and to gain product knowledge regularly in all sales and product departments.

ACCOUNTABILITIES

Sales and Customer Service
Develop skills to perform all sales with respect to pool and spa accessories and equipment, pool and spa chemicals, swim aids, toys and games room accessories, and possess a thorough understanding of sales and POS procedures to properly complete paperwork
Complete all daily to-do lists as assigned by Retail Store Manager for open/close procedures, store maintenance and re-stocking of product
Walk through and ensure that the store is vacuumed and that shelving and product are dusted on a daily basis
Properly direct all pool, liner, billiard table, and spa customers to the appropriate sales specialist
Become familiar with the Parts Department and support Parts Supervisor and staff as needed
Assist with all aspects of in-store merchandising and pool court displays
Ensure all products have the proper code, price and UPC before arriving to the sales floor
Ensure adequate coverage of cash desks, customer service and water testing at all times during busy season
Check messages constantly throughout the day, at Cash and Customer Service; that all messages are forwarded to the appropriate sales representative or handled immediately
Confirm that cash desks and customer service are stocked with small change, bags, receipt rolls, calculators and pens every day
Follow daily lunch schedule to ensure that the sales floor is adequately covered at all times

Water Lab
Perform a complete water analysis, diagnose and prescribe solutions for customers
Assist Retail Sales Manager and General Manager of Retail Sales by being pro-active and aware of fast-moving product to avoid running low on merchandise
Check messages constantly throughout the day at Watertesting; that all messages are forwarded to the appropriate sales representative or handled immediately
Complete all daily to-do lists as assigned by Retail Store Manager to keep water lab reagents, supplies, sales aids, hand-outs and chemical room stock replenished at all times
Maintain water lab equipment; counters, power supplies, cleaning of apparatus, and bubbler tube maintenance

Team Support
Assist Retail Sales Manager and General Managers by being a problem solver; Provide solutions!
Lead by example in all aspects of store conduct to uphold a professional and inviting retail experience
Increase productivity; be aware of weekly to do lists
Keep fellow store staff motivated, ensure store coverage and minimize socializing
Communicate clearly with all sales and service staff
Assist with store inventory counts
Assist with store maintenance as required
All other duties assigned by Management