Job Description

Company Overview
HDAP is your go-to crew for expert advice, fast service & great value! Hamilton Discount Auto Parts was founded in October 2003.
Since 2003, we’ve been committed to delivering top-quality automotive products at unbeatable prices. 16 locations proudly serve Greater Toronto Area, Hamilton & across Southwestern ON. Our company was built on providing the best quality products, the lowest prices and outstanding customer service. We offer a wide inventory of auto parts for both domestic and imported cars and light trucks. We are associated with major auto part manufacturers and suppliers all over North America. This enables us to get the consumer the wide range of products at discounted prices.
Position Overview
We are looking for a hard-working, experienced Customer Service Representatives to perform a variety of customer service tasks. The role involves providing outstanding customer service and assisting customer inquiries utilizing automotive knowledge, the company database, and parts catalogue. You will answer inbound calls, process orders, make follow-up calls, collaborate with other HDAP locations and team members, warehouse staff, and suppliers and vendors to service customers. Converting customer calls and inquiries into sales. Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other duties as assigned.
Responsibilities
• Customer Service Representatives are responsible for researching and sourcing parts for customers and technicians, ensuring timely and accurate part orders, and facilitating the sales process, well providing exceptional customer service by issuing price quotes, selling parts, and handling special-order requests.
• Corresponding to customer inquiries from inbound phone inquiries, and emails
• Processing parts warranties, customer returns and credits on customer accounts
• Coordinating resolutions to customer vehicle issues, warranty policies, and more
• Meeting and exceeding specified sales targets and upselling automotive products and supplies.