Administrative Assistant / Receptionist (Full-Time Temporary Contract)

Job Description

Employment Hamilton (EH) has been delivering employment and training services to clients and employers since 1972. Funded by Employment Ontario / Fedcap Canada, EH offers Employment Counselling, access to Better Jobs Ontario and a Resource and Information Centre.
EH prides itself on providing superior service in a welcoming environment that promotes integrity and respect. We are looking for an outgoing individual who enjoys working with a diverse clientele; a team player who is eager to learn, who is a skilled listener and excels in written and verbal communication.

Position Summary
Employment Hamilton is seeking a professional and highly organized Administrative Assistant / Receptionist to provide front-line administrative and reception support. This role is essential to maintaining efficient office operations and a welcoming, well-organized environment for clients, staff, and visitors.
The successful candidate will be comfortable working in a high-volume setting, managing competing priorities, and providing consistent, detail-oriented administrative support.

Employment Type: Full-Time, Temporary Contract

Contract Term: Until March 31, 2027 (with possibility of extension)

Location: In Office – Hamilton, ON

Key Responsibilities
Reception & Front-Line Support
•Serve as the first point of contact, welcoming clients and visitors in a professional and respectful manner
•Answer, screen, and direct incoming phone calls, emails, and general inquiries
•Schedule appointments and manage client flow in a high-volume environment
•Monitor shared inboxes and respond to routine inquiries in a timely manner
•Support daily opening, closing, and smooth operation of reception areas

General Administrative Duties
•Provide administrative support to program and management staff
•Prepare, format, and maintain documents, forms, and correspondence
•Perform high-volume, accuracy-critical data entry and database updates
•Use Excel and other digital tools to support tracking, reporting, and scheduling
•Maintain electronic and paper filing systems in accordance with confidentiality requirements
•Order office supplies and support day-to-day office operations and upkeep
•Coordinate with external service providers and support routine operational needs
•Provide cross-coverage and general administrative support as required