Job Description

We are looking for enthusiastic and customer-focused Visitor Experience Hosts to join our team. As the first point of contact for our visitors, you will play a key role in creating a welcoming and memorable experience. If you love engaging with people, sharing knowledge, and being part of an organization dedicated to nature and conservation, this role is for you!

This is a contract position from October 6, 2025 to October 2, 2025.

• Greet visitors with warmth and enthusiasm, ensuring they feel welcome from the moment they arrive.
• Provide information about RBG’s programs, events, and attractions to help guests make the most of their visit.
• Process admissions and input visitor details using an electronic admission system.
• Respond to telephone calls and perform ticket sales over the phone as necessary.
• Promote and process RBG membership sales and renewals, encouraging visitors to become part of our community.
• Maintain and update member accounts in the database system.
• Handle cash, cheque, debit, and credit card transactions accurately and efficiently.
• Reconcile daily sales and manage morning and evening float balances.
• Other administrative duties as required to support guest services.
• Work both independently and as part of a team to ensure smooth visitor experiences across RBG’s various locations.

• Work Conditions: This position requires both indoor and outdoor work in varying weather conditions, including heat, cold, rain, and humidity.
• Physical Requirements: Standing for extended periods, occasional sitting at a desk, and working with a computer.
• Schedule: Seasonal, including weekdays, weekends, evenings, and holidays.