Job Description

• One-on-one contact with individuals living in at-risk conditions, and providing immediate support (Coffee, warmth, clothes, etc.) as well as support accessing other services (shelters, income supports, taxes, etc)
• Providing these services to multiple partnering warming centres as needed/scheduled.
• A valid driver’s license and a reliable vehicle are required as some local travel is required.
• Providing a comfortable, inclusive, welcome environment for clients accessing the Warming Centre
• Engage clients in rapport-building, friendly conversation
• Supportive counseling and crisis intervention
• Advocate on behalf of clients and/or support them to advocate for themselves
• Collaborate and coordinate services with community agencies – City of Hamilton, hospitals, pharmacies, transportation services, shelters, postal services, etc.
• Marking client updates in the HIFIS system as well as tracking attendance for statistics purposes
• Administering and entering VI-SPDAT scores into the HIFIS system to facilitate connection to the coordinated access system
• Maintaining stock of overdose prevention product, as well as safe use supplies
• Perform regular safety checks of bathrooms / other areas clients may congregate, including outside (on the property)
• Light cleaning duties as required
• Other duties as required