Company description

We are an immunodermatology clinic in Hamilton, specializing in providing therapies for patients with complex or severe cases of skin conditions that are autoimmune related, such as psoriasis, eczema, and urticaria.

As both a practicing medical clinic and a clinical research centre, our patients have the potential opportunity to enrol in studies that examine treatments at the forefront of dermatological and immunological research.

Job description

Summary:

Are you a highly organized and detail-oriented individual with a passion for helping others? Do you want to be part of a dynamic team dedicated to improving the health and wellbeing of patients? If so, we have the perfect opportunity for you!

Our state-of-the-art Immunodermatology Medical Clinic in Hamilton, ON is seeking a secretary to join our team. In this role, you will be responsible for providing excellent administrative support to our healthcare professionals and ensuring the smooth operation of our clinic.

We are looking for a medical secretary/administrative assistant for our Hamilton office. The ideal candidate will have a professional demeanor and excellent organizational, communicative, and computer skills.

Primary duties will include calling and booking patients, following up with other physicians, managing incoming and outgoing faxes/calls, and providing general administrative support to the clinic.

Position details:

• Full-time
• Permanent
• 8:00am – 4:30pm (30min unpaid lunch)
• Monday – Friday
• May occasionally require overtime (after hours)
• Hamilton, ON L8L 3C3: reliably commute or plan to relocate before starting work

Duties and Expectations:

• Greet and check-in patients, ensuring they are seen in a timely manner.
• Manage incoming and outgoing phone calls, emails and correspondence.
• Schedule appointments and manage patient records.
• Ensure medical supplies and equipment are stocked and maintained.
• Assist with clinical research projects and other special projects as needed.
• Communicating with patients; booking and following up, appropriately answering inquiries, retrieving demographics, etc
• Communicating with other health professionals; referring physicians, pharmacies, other specialists, etc
• Process inbound referrals: filing based on urgency, suspected diagnosis, and feasibility of our clinic to manage the case
• Managing multi-lined phone system
• Manage a large database of patient files, ensuring that information is up to date and reliable.
• Liaise between medical departments with discretion and professionalism.
• Adhere to policy and procedures during all activities.
• Assisting in the set up of new clinic components/systems, such as EMR modules, patient data transfers, contacting medical supply vendors, etc
• Informing patients of all relevant clinic policies
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• General clerical duties
• Other medical or administrative duties as required by the physician.

Benefits: