In

Program Supervisor

Company: Indwell
Wage: 52700
Time: Full Time (30+ Hours a Week)
Hours per Week: 40
Public Transport Accessible? Yes
Suitable for Students? No

Job Description

Hours of Work:  Full time – 40 hours per week- Monday to Friday. Flexibility is required to meet program needs, including evening and weekend hours. Participation in the on-call 24/7 schedule is required.    

Duties for this position include: 

  • Supervise and support an interdisciplinary team of employees as assigned, providing leadership and direction.  Conduct and document regular check-ins with staff and completing employee performance evaluations.
  • Monitor and lead healthy team dynamics, and the development and maintenance of positive team culture.  
  • Coordinate and perform on-call responsibilities as required. 
  • Oversee a thorough onboarding and orientation process for new employees, students, and volunteers.
  • Participate and lead the staff recruitment process as needed, in collaboration with Program Manager and HR Team. 
  • Collaborate and communicate with Program Manager to identify and problem solve around gaps in systems and processes.
  • Participate and contribute to relevant Cross Regional Teams of Indwell.
  • Lead, attend and maintain active involvement in team meetings and other external agency meetings as required.
  • Keep apprised of new research and developments relevant to the team and the role, through workshops, journals, websites and literature. Transfer knowledge back to the team and tenants in the most effective manner available.  
  • Apply evidence-informed practice.
  • Influence policy and program development for Indwell.
  • Identify relevant and appropriate trauma informed care practices and lead team in building hope and trust.
  • Oversee the intake process for new tenants and support the team with coordinating move-ins and tenant welcome.
  • Ensure consistent and clear direction to program staff around maintaining and protecting tenant health records.
  • Implement ongoing evaluation of the program to ensure effective service to tenants.
  • Support roll-out of new assessment tools to program staff and tenants.
  • Develop and maintain relationships with community and health partners to support the team and tenants in connecting to community resources and supports.
  • Lead, coordinate and/or participate in case conferences with outside supports.
  • Come alongside tenants to achieve their goals, balancing support with tenant empowerment and independence.
  • Review and participate in Landlord Tenant Board process, as needed, in collaboration with the team.
  • Support the team/staff responses to tenant complaints/concerns.
  • Maintain a safe and healthy working environment.
  • Other duties as required.

Remuneration: $52,700- $62,500 annual salary based on education and experience. Indwell offers a competitive benefits package and RRSP contribution. 


Requirements & Prerequisites

Qualifications:

  • Strong communication, listening, interview and assessment skills, as well as critical thinking and problem-solving abilities.  
  • Excellent written, verbal, time management and organizational skills.
  • Demonstrated ongoing learning and experience around supporting diverse individuals and communities (ie. cultural safety, anti-racist and anti-oppressive practice, etc.)  
  • Adaptability.
  • Demonstrated commitment to interpersonal collaborative teamwork and care and continuous professional development.
  • Experience with harm reduction approaches to substance use.
  • Effective crisis intervention skills.

Skills:   Being client centered and using trauma-informed strategies to support tenants, the successful candidate should demonstrate a warm, sensitive, and caring approach.  Must have strong problem-solving skills, be able to maintain good interpersonal relationships and have a genuine interest in supporting a diverse population of people living with mental illness. Having the ability to work independently, be flexible, organized, responsible, and take initiative. A knowledge of local community resources and support systems and landlord-tenant relations is an asset.

As Indwell works to support diverse tenant populations, we’re seeking to create a diverse work culture that closely matches the diversity of our communities. We seek qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially emphasize applications from Black, Indigenous peoples, members of racialized communities and intersectionalities.  

Education/Experience:  Diploma or degree in social work, social service work, nursing or a related discipline, or an equivalent combination of relevant education and experience.

 

How To Apply

To Apply:  Please apply via our website with resume and cover letter: www.indwell.ca/careers.  We thank all applicants; however, only those that are being considered will be contacted.    

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.   

Accommodation will be provided in all parts of the hiring process as required under Indwell’s Employment Accommodation policy. Applicants need to make their needs known in advance.   

Indwell exists to provide hope and homes for all. Our supports, services, and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith. Indwell engages with diverse communities; we actively identify and remove barriers that prevent people from accessing and participating in our services and organization.