Job Description

Good Shepherd Women’s Services consists of violence against women and homelessness shelter locations, second stage housing, legal and community counselling programs. The Hospitality Services Manager is responsible for overseeing facility functions, the hospitality team, and managing building operational needs. The Hospitality Services Manager is a member of the Women’s Services management team and reports to the Director or designate.

• Thorough knowledge of issues impacting women (and their children) including abuse, child witnessing, homelessness, poverty, mental illness, and substance use

• Prepare budgets and monitor revenues and expenses; responsible for the purchasing of supplies
• Interview, onboard, and train new employees
• Supervise the hospitality team and volunteers, including scheduling, training, performance evaluation and service delivery planning
• To provide after hours on-call support as required
• Coordinate catering requests, as needed
• Liaise with Good Shepherd Housing Department to manage relationships with suppliers/outside contractors for the provision of materials, contracted work, cleanly and dignified environment, and security and safety provisions
• Respond and coordinate/schedule maintenance concerns/work orders within Women’s Services programs and facilities
• Provide support to contractors/maintenance personnel on-site
• Collaboration and communication with the development office and program donors
• Leadership of department Health and Safety program, including development of procedures, training and remain current on health and safety legislation
• Represent Good Shepherd at community events as required