Posted August 27, 2021

Visitor Experience Attendant

Company: Royal Botanical Gardens
Wage: 14.25
Time: Part Time (29 Hours or Less a Week)
Hours per Week: 15-35
Public Transport Accessible? Yes
Suitable for Students? No

Job Description

Located at the head of Lake Ontario and within the municipalities of Burlington and Hamilton, Royal Botanical Gardens (RBG) is the largest botanical garden in Canada and one of the nation’s earliest nature sanctuaries. Comprising some 2700 acres of protected wetlands, botanical collections, parkland and display gardens, and within easy access of millions of nature-starved urban citizens, RBG dedicates its expertise in horticulture, conservation, science and education to connect people, plants and place for the purpose of nurturing and preserving healthy growing life on our planet. RBG directs its efforts, and seeks the support of individuals and organizations, to realize its vision of a world in which everyone is awake to the beauty, diversity and necessity of plants, and from that consciousness more actively works together to protect and preserve plant species and habitats and, by extension, our planet.

RBG has committed to becoming a fully sustainable and ecologically restorative organization. This is an integral part of our culture and we require all our employees to assist us with this goal by committing to make the best ecological decisions possible in the execution of their responsibilities, keeping in mind the possible effects these decisions may have on both the human and natural environments both now, and into the future.

Responsibilities:

The Visitor Experience Host is the first point of contact visitors will have with the organization. A professional, friendly and knowledgeable interaction is crucial to ensuring a positive visitor experience from the outset.
Ensure RBG mission, and vision are communicated proactively and effectively to visitors.
Assist visitors both in person and on the phone, providing information and/or working with internal/external parties to ensure closed loop communication.
Greet visitors as they enter, offer information on current programs and events, as well as provide information pertaining to their visit.
Collect and process admissions, input visitor information using an electronic admission system and ensure visitors have the proper materials to enter the Gardens. Responsible for promoting RBG membership and other programs as required.
Assist with special events, programs, survey/ data collection, administrative/ reception duties and other activities as needed.

Requirements & Prerequisites

Requirements:

Passionate about connecting people, plants and place. Interest in the environment, conservation, horticulture, science is an asset.
Strong customer service skills, going above and beyond to provide a legendary visitor experience. Experience cash handling and working with debit/credit terminal an asset. Proficiency in basic computer applications and POS systems.
Possess strong self-motivation skills and thrive in a fast-paced, challenging work environment.
Must be able to work well in a team atmosphere as well as comfortable working independently.
Must be able to work days, on public holidays, evenings and weekends.
CPR and first-aid certification is an asset.
Ability to speak a second language is an asset.
A police records check will be required of the successful applicant at their expense.

How To Apply

Qualified applicants please apply online at www.rbg.ca/careers. Please submit cover letter and resume together as one document with your name in document name.

Royal Botanical Gardens is an equal opportunity employer and is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disabilities Act.

We thank all applicants however, only those selected for an interview will be contacted.