• Must be fluent in English and French Canadian, both written and oral.
• Must live in the Niagara Region
• Minimum 1-2 years retail or customer service/call center experience preferred
• Strong computer and typing skills
• Excellent oral and written skills
• Professional telephone etiquette
• Ability to handle high-stress situations and escalated issues
• Respect and maintain customer and client confidentiality
• High School Diploma or equivalent required

REQUIRED EQUIPMENT

• Desktop or laptop computer with Windows 10 (NO Surface, Chromebook, Mac, MacBook, iPad)
• Hardwired internet connection (Ethernet cord needed)
• A corded USB headset with noise-canceling microphone
• A camera (either embedded in PC or external plugged in via USB) for video conference purposes
• Monitor
• Power supply with surge protector
• Keyboard & mouse
• Office furnishings necessary to perform remotely