We’re Hiring a Retention Coordinator

We’re Hiring a Retention Coordinator

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Retention Coordinator

Full-time | Includes two evenings and Saturday shifts

About Employment Hamilton
Since 1972, Employment Hamilton (EH) has been delivering employment and training services to clients and employers. Funded by Employment Ontario, EH offers employment counselling, a Resource and Information Centre, Better Jobs Ontario, and a range of other programs and services.

We operate on a continuous improvement model and pride ourselves on providing exceptional service in a welcoming environment that values integrity and respect.

We are seeking an outgoing, resourceful, and empathetic individual who enjoys working with a diverse clientele. The ideal candidate is a strong team player, skilled listener, and effective communicator—both written and verbal.

Key Responsibilities

Retention Coordination

  • Manage all clients in the retention program, supporting their job retention and overall success toward one year of sustained employment.

  • Maintain accurate records in Excel to track participants over a 12-month retention period using data from FCC software.

  • Contact clients regularly via phone, text, and email to verify employment status, collect pay stubs, and assess ongoing support needs.

  • Track and issue financial support requests in accordance with procedures.

  • Identify and help resolve personal or social challenges clients may face during employment, including making appropriate referrals and consulting with Employment Counsellors.

  • Ensure accurate and timely data entry and reporting.

  • Verify data accuracy through various reports and meet funder-determined targets.

  • Participate in continuous improvement by analyzing strategies and results.

Additional Responsibilities

  • Occasionally assist visitors in the Resource Centre with job search activities (e.g. resume writing, online applications, labour market info).

  • Support the team with additional duties as needed.

  • Provide back-up support for reception: answering phones, booking appointments, and making reminder calls.

  • Contribute ideas and communicate effectively in a team setting to help achieve positive client outcomes.

  • Apply strong judgment, creativity, and problem-solving in daily responsibilities.

Qualifications

  • Ability to successfully and professionally carry out the responsibilities listed above.

  • Outgoing, resourceful, and genuinely interested in helping others.

  • Strong knowledge or willingness to learn about AODA, Employment Standards, and Human Rights legislation.

  • Excellent client service and motivational skills.

  • Effective written and verbal communication.

  • Demonstrated ability to establish rapport and communicate with a diverse clientele.

  • Proficiency in Microsoft Office, especially advanced Excel skills for tracking and reporting data.

  • Strong organizational and time management skills.

  • Accuracy in documenting and maintaining records and data systems.

  • Technical proficiency with PCs and printers, including basic troubleshooting.

Work Schedule

This is a full-time position that includes two evenings and Saturdays.
Approximate schedule:

  • Tuesday: 11:00 a.m. – 7:00 p.m.

  • Wednesday: 8:30 a.m. – 5:00 p.m.

  • Thursday: 12:00 p.m. – 8:00 p.m.

  • Friday: 8:30 a.m. – 5:00 p.m.

  • Saturday: 10:00 a.m. – 5:30 p.m.
    (Includes a one-hour unpaid lunch. Occasional flexibility in scheduling may be available.)

Compensation & Benefits

  • Starting salary: $900 weekly, with performance review after a 4-month probationary period.

  • Comprehensive, employer-paid benefits package available after 4 months.

How to Apply

If you are passionate about helping others, have strong judgment, and are empathetic to the unemployed, we’d love to hear from you.

Please send your cover letter and resume as ONE PDF to:
???? HR@EmploymentHamilton.com
Subject line: Retention Coordinator

Resumes will be reviewed as they are received.
Application deadline: July 25, 2025
Note: The position may be filled before the deadline as interviews will begin ASAP.

Additional Information

  • A satisfactory Police Criminal Record/Vulnerable Sector Search is required prior to employment.

  • Accessibility accommodations are available throughout the recruitment process upon request.

  • Employment Hamilton is an equal opportunity employer.
    We thank all applicants for their interest; however, only those selected for an interview will be contacted.
    No telephone inquiries, please.

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